|Shipping Days||Shipping Days|
Expedited service and Saturday delivery may be available for an additional charge. Service to Alaska and Hawaii is available for an additional fee (sorry). Service outside the U.S. currently not available.
Orders are shipped Monday through Thursday, except holidays. Orders placed by 3:00 PM (ET) can be shipped the following day.
Weather and unforeseen circumstances can delay your shipment. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays.
The following shipping options are available depending upon the delivery date selected:
FREE GROUND SHIPPING - For any shipping address in the continental U.S., customers will be presented with FREE GROUND SHIPPING upon checkout. Orders will be delivered via UPS Ground service on or before the delivery date selected at checkout. Delivery time can vary based on area, between 9:00 AM and 8:00 PM to residences, and between 9:00 AM and 5:00 PM to businesses.
UPS 2-Day - Your package will be delivered on or before the end of the second business day following shipment (unless upgrading to Saturday delivery). Delivery time can vary based on area, but can be as late as 8:00 PM to residences and 5:00 PM to businesses. The flat-rate for 2-Day service is only $19.95.
UPS Next Day Air Saver - Your package will be delivered by the end of the next business day after it has been shipped. Delivery time can vary based on area, but can be as late as 8:00 p.m. to residences and 5:00 p.m. to businesses. The flat-rate for Next Day Air Saver is $24.95.
UPS Next Day Air - Your package will be delivered the following morning, in most cases by noon. The flat-rate for Next Day Air service is $29.95.
Saturday Delivery - Saturday delivery is available for Next Day Air and 2-Day service levels for an additional charge of $20 per shipment. Deliveries for Next Day Air are made Saturday between 10:30 AM and 1:30 PM, depending upon delivery address. Deliveries for 2-Day service are made Saturday by the end of the day, between 9:00 AM and 8:00 PM to residences, and between 9:00 AM and 5:00 PM to businesses.
Once your order has shipped, you will receive a ship notification email with a tracking number for each package in your order. When your order has been delivered, you will also receive a delivery notification email.
For complete shipping details we encourage you to visit our General Shipping and Packaging Information page.
All cookie packages from Cookies by Design are shipped in recyclable containers with plenty of packing material to ensure they arrive in perfect condition within the max allowable transit time of 8 days.
All orders are shipped signature release. This means UPS will leave the package at the doorstep, front desk or gate associated with the shipping address without requiring a signature upon delivery. It is the customer's responsibility to ensure that the contents of the package are stored in a freezer or refrigerator promptly after delivery. FoodyDirect cannot be responsible for orders with incomplete or invalid addresses, or that are sent to recipients who are not available to store the contents of the order on the day of arrival. UPS cannot deliver to a P.O. box.
Cookies at room temperature have a shelf life of 7 days upon arrival.
Cookies frozen in a sealed plastic bag, inside of an airtight plastic container, have an 8-week shelf life.
We DO NOT recommend refrigerating the cookies.