|Shipping Days||Shipping Days|
Expedited service may be available for an additional charge.
Saturday delivery is not available. Service to Alaska and Hawaii is available for an additional fee (sorry). Service outside the U.S. not currently available.
Orders are shipped Monday through Thursday, except holidays. Orders placed by 3:00 PM (ET) can be shipped the following day (excluding Thursday & Friday). The max allowable transit time for all products is 3 days.
Weather and unforeseen circumstances can delay your shipment. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays.
The following shipping options are available depending upon the delivery date selected and reflect the max allowable transit time of two days:
FREE GROUND SHIPPING (1-3 Days) - Orders will be delivered via UPS Ground service on or before the selected arrival date, between 9:00 AM and 8:00 PM to residences, and between 9:00 AM and 5:00 PM to businesses.
2nd-Day Air ($39.95) - Orders will be delivered on or before the end of the second business day following shipment. Delivery time can vary based on area, but can be as late as 8:00 p.m. to residences and 5:00 p.m. to businesses.
Once your order has shipped, you will receive a ship notification email with a tracking number for each package in your order. When your order has been delivered, you will also receive a delivery notification email.
For complete shipping details we encourage you to visit our General Shipping and Packaging Information page.
All food from Jack Stack BBQ is shipped in extra thick recyclable foam containers with sufficient coolant to assure it arrives in excellent condition within the max allowable transit time of 3 days.
All orders are shipped signature release. This means UPS will leave the package at the doorstep, front desk or gate associated with the shipping address without requiring a signature upon delivery. It is the customer's responsibility to ensure that the contents of the package are stored in a freezer or refrigerator promptly after delivery. FoodyDirect cannot be responsible for orders with incomplete or invalid addresses, or that are sent to recipients who are not available to store the contents of the order on the day of arrival. UPS cannot deliver to a P.O. box.
Everything from Jack Stack BBQ is fully cooked, vacuum-sealed and frozen to hold in all its flavor and moisture.
Your BBQ package will arrive cold, place it in the refrigerator or freezer as soon as possible. If you plan to enjoy your barbecue within 3 to 4 days, you should put all the frozen products in your package in the refrigerator to thaw. Products you don’t plan to use within 3 to 4 days can be stored in your freezer for up to six months.
Once frozen, all products should be thawed in the refrigerator for 24 to 48 hours before heating.