|Shipping Days||Shipping Days|
Next Day Air service and Saturday delivery may be available for an additional charge.
Service to Alaska and Hawaii is available for an additional fee (sorry). Service outside the U.S. currently not available.
Orders are shipped Monday through Friday, except holidays. Orders placed by 2:00 PM (ET) can be shipped the following day. The max allowable transit time for all products is 1 day. Perishable items cannot be shipped over a weekend and cannot be delivered on Sunday or Monday.
Weather and unforeseen circumstances can delay your shipment. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays.
The following shipping options are available depending upon the delivery date selected and reflect the max allowable transit time for products from The Shed:
Ground Shipping (1 Day) - If a customer’s shipping address is reachable via UPS Ground service within 2 days, they will be presented with a $9.95 Flat-Rate Shipping upon checkout. Orders will be delivered via UPS Ground service on or before the selected arrival date, between 9:00 AM and 8:00 PM to residences, and between 9:00 AM and 5:00 PM to businesses.
UPS Next Day Air Saver - Your package will be delivered on the next business day after it has been shipped - by 3 PM to most addresses, by 4:30 PM to rural addresses. The flat-rate for Next Day Air Saver is $39.95 (per shipping box).
UPS Next Day Air - Your package will be delivered the next morning after it has shipped (or Saturday if upgrading to Saturday delivery), by 12 noon to most addresses. The flat-rate for Next Day Air is $44.95 (per shipping box).
Once your order has shipped, you will receive a ship notification email with a tracking number for each package in your order. When your order has been delivered, you will also receive a delivery notification email.
For complete shipping details we encourage you to visit our General Shipping and Packaging Information page.
All food from The Stone Soup Company is shipped in extra thick recyclable foam containers with sufficient coolant to assure it arrives in excellent condition within the max allowable transit time of 1 day.
All orders are shipped signature release. This means Fedex will leave the package at the doorstep, front desk or gate associated with the shipping address without requiring a signature upon delivery. It is the customer's responsibility to ensure that the contents of the package are stored in a freezer promptly after delivery. FoodyDirect cannot be responsible for orders with incomplete or invalid addresses, or that are sent to recipients who are not available to store the contents of the order on the day of arrival. Fedex cannot deliver to a P.O. box.
Cuban Sandwiches: Refrigerate immediately upon delivery. Best enjoyed within 1-2 days.
Soups and Chili: Upon delivery, your soup/chili should arrive frozen or partially thawed. Refrigerate immediately and enjoy within two days, or freeze for up to 3 months
My initial delivery arrived withouth the bread! Well, you can't make a Cuban without bread. However, Foodydirect and Stone Soup Company corrected the error right away, and the bread arrived at my front door in two days! The sandwich was much better than what is available in Phoenix (especially the bread)! Great customer service!